Privacy Policy

Dottie Bears Privacy Statement

This privacy statement explains how Dottie Bears uses and protects information that you provide when using this website.  This privacy statement explains what personal data is collected, how and why it is collected, and whether it is shared with any other parties.

Dottie Bears is the trading name for collectible bears hand made and sold by Wendy Marcon-Knightley. Please read the statement carefully and contact us should you have any questions. You can find contact details on the Contact Us page of the website. Dottie Bears may update this statement from time to time in accordance with statutory law, therefore you should check this page occasionally to ensure you are aware of any such changes.

What personal data is collected

• Full name
• Contact information including email and telephone numbers
• Addresses for delivery purposes
• Financial data is not collected via the website as we are unable to take online payments. Any customer payments will be made via bank transfer or Paypal in which case you should refer to Paypal privacy policy. 

How we collect information

We collect data via email, telephone, social media and website contact form.

Why we collect information and how it might be used

• Data is collected in order to communicate with our customers, process orders, respond to queries and messages and provide information about new items and events we are attending.
• We will only contact customers via email with news of products and events if you have subscribed to receive such information.  You can unsubscribe at any time by contacting us via the Contact Us page on the website.
• We may contact you on completion of your order to ask about your customer experience. This is to help us improve our service to you. 

Sharing your information

Dottie Bears will never sell, distribute or lease your personal information to third parties unless you have said we can, or it is for legal reasons (such as police, customs etc).

Storing and processing your information

We will only hold your details for the purposes of processing your order and if you have given consent for further contact or marketing requests. 

In order to prevent unauthorised access or disclosure, we have suitable physical and electronic procedures in place to safeguard and secure information collected. 

Non-sensitive details (such as email address etc) are transmitted normally over the internet and this can never be guaranteed to be 100% secure. As a result, while we do our utmost to protect your personal information, we cannot guarantee the security of any information you transmit and you do so at your own risk.

Your rights 

In accordance with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) 2018 you may ask for details of the personal information that we hold about you. We care about the accuracy of the information we hold about our customers, so if you think that any personal information we hold is incorrect or out of date, please let us know so that this can be corrected. Should you wish us to destroy or delete the information we hold about you, we will be happy to do so.  Please contact Dottie Bears via email, telephone or using the Contact Us page on the website to request any of the above.  

Links to other websites

Dottie Bears website may sometimes have links to other sites not owned or managed by us. We cannot be held responsible for the privacy of information collected by any websites not owned or managed by us and you should review the privacy statements applicable to those websites.

Use of cookies 

Dottie Bears, like other websites, uses ‘cookies.’ Cookies are small files stored on your computer that allow websites to recognise you when you visit. They store data about your browsing history but will not identify you as an individual. This helps us to improve the website and offer a more personalised service.

You can choose to accept or decline cookies. Most web browsers accept cookies but you can usually modify your browser settings to decline cookies if you prefer. This may however, result in a loss of functionality when using the website. 

By using this website and services you agree to be bound by the terms of this statement.